Listen, Understand, Evaluate and Resolve

Floor Detective is a proven resource for equipping flooring retailers with the knowledge, tools and professional expertise needed in achieving customer trust and confidence.


Membership includes the creation of a profile page displaying your store’s brand. Customers are guided through the process of providing the information needed to quickly and accurately request assistance in solving their flooring issues.

Use the Floor Detective claims online library – which provides visual references and easy to understand descriptions for identifying flooring problems, the probable causes and recommended solutions for resolving flooring complaints.

Our "Ask the Expert" online advice as well as our non-biased flooring claims inspections, conducted by local professional claims inspectors, are able to quickly provide you the information needed to resolve your customer’s complaints and provide customer satisfaction.

Retailer Membership

1Select your plan below

Single Store License


12 Month Membership

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2-9 Store Locations


Per Month Membership

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10 Stores and Up

Contact Us for Multiple Store Special Pricing

12 Month Membership

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“I have worked with Floor Detective for years. I always know that I can trust their findings. Floor Detective provides the knowledge and expertise that puts my mind at ease when discussing the issues with my customers.

This same expertise is readily available through We use it as a company to train our sales, operations and installation staff about issues they may see on the job sites. We also use it to educate our customers about a problem they may be having. We’ve shown them examples of sidematch, cornrowing, snags, etc, so they understand what they are experiencing. It’s such a valuable resource that Carpet One as a whole recommends it to their members. Try explaining waterpooling to your customer without something like this tool to back you up!”

Elizabeth Johnson
Johnson Carpet One Floor & Home