1. Introduction
At Floor Detective, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canadian privacy laws. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, https://www.floordetective.com, or use our services.
2. Data Collection
We collect the following types of personal data:
- Contact Information: Names, email addresses, and mailing addresses.
- Payment Information: Payment details, including billing addresses.
- Service Data: Reports, images, invoices, and inspection claims from inspectors using our report writing program.
- Other Information: Any additional information you provide to us directly or through your profile.
We do not collect any sensitive personal data such as financial information or precise location data.
3. Data Usage
Your personal data is used solely for the purpose of providing our services, including:
- Facilitating transactions and managing subscriptions.
- Delivering inspection reports and related services.
- Communicating with you regarding your account and services.
- Improving our website and services based on your feedback.
We do not use your data for marketing purposes and do not share your personal data with any third parties.
4. Data Storage and Security
All data collected is securely stored in Amazon Web Services (AWS) S3 buckets. AWS S3 automatically encrypts all object uploads to our buckets, ensuring that your data is protected at all times. We take commercially reasonable measures to protect your personal data, but no security system is infallible. We cannot guarantee the absolute security of your data, but we strive to use all necessary precautions to prevent unauthorized access, disclosure, or loss.
5. User Rights
You have the right to access, correct, or delete your personal data. You can do this through your user profile area, where you can update your information or delete your account. If you wish to withdraw your consent or opt-out of data collection, you can manage your preferences through the Manage your consent. option on our website
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, analyze site performance, and provide essential functionality. You can manage or withdraw your cookie consent at any time through the Manage your consent. option on our website. For more details, refer to our full Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party sites or services. We do not share your personal data with these third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
9. Nondisclosure Statement
We do not sell or share your personal information with third parties for direct marketing purposes unless we have obtained your express consent to do so. All employees, service providers, and business partners are required to follow strict confidentiality guidelines, and any disclosure of personal data outside of the purposes outlined in this Privacy Policy is prohibited without your explicit consent. We acknowledge the importance of protecting your confidential information. We do not use or disclose any of your technical and business information related to your proprietary ideas, patentable ideas, copyrights, and/or trade secrets, existing and contemplated products and services, software schematics, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models regardless of whether such information is designated as confidential information at the time of its disclosure.
In addition, we do not use the information you transmit to us to enhance or modify our defect pages or any of our services unless explicitly permitted by you.
All employees, service providers, and business partners are required to follow strict confidentiality guidelines, and any unauthorized use or disclosure of confidential information is strictly prohibited.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
11. Contact Us
If you have any questions or concerns about this privacy policy or how your personal data is handled, please contact us at flooringinspections@gmail.com.